REF-UL Customer Support
  • Home
  • REF-UL's Mission and Faith Statements
    • Our Mission Statement
    • Our Statement of Faith
  • Access and Usage
    • How do I create playlists or favorites?
    • How can I see my listening history?
    • Do I have access to unlimited listening?
    • How many audiobooks can I listen to per month?
    • How many books I can download?
    • How do I adjust the playback speed?
  • Content & Catalog
    • How does REF-UL choose content?
    • Is REF-UL a Christian website?
    • How often do you add new titles?
    • Can I browse by genre, author, or narrator?
    • Flagging content
    • Do you have books in languages other than English?
    • Are there exclusive or original audiobooks on REF-UL?
  • Account and Subscription
    • How do I create an account?
    • How do I update my payment information?
    • Can I cancel any time?
    • Can I pause my subscription instead of canceling?
    • What happens to my account if I cancel my subscription?
    • How do I cancel my subscription?
  • Technical and App Support
    • Which devices are supported?
    • I'm having trouble logging in!
    • How do I fix audio quality or volume issues?
  • Privacy and Security
    • What does REF-UL do with my personal information?
    • Does REF-UL track my listening?
    • Is my payment information secure?
  • International & Multi-User Questions
    • Do you offer student or family plans?
    • Is REF-UL available in my country?
  • Community and Feedback
    • Can I rate and review audiobooks?
    • How can I contact customer support?

REF-UL Customer Support

Explore our collections of help articles for a host of FAQs and respective answers. SEARCHING BY KEYWORD (^^above^^) is the quickest and easiest way to find what you're looking for! If you still can't find what you're looking for, feel free to email us directly at support@ref-ul.com.

  • ⛪️
    REF-UL's Mission and Faith Statements2 articles
  • 📚
    Access and Usage6 articles

    For help with our app/website, click here!

  • 🔍
    Content & Catalog7 articles

    To find out more about our content, click here!

  • 👤
    Account and Subscription6 articles

    For help with your account details, click here!

  • 💻
    Technical and App Support3 articles

    For help with a technical issue, click here!

  • 🔒
    Privacy and Security3 articles

    To find out more about your privacy/security, click here!

  • 🌎
    International & Multi-User Questions2 articles

    For FAQs regarding international/multi-user accounts, click here!

  • 💬
    Community and Feedback2 articles

    To leave feedback and tap into the REF-UL community, click here!

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