REF-UL Customer Support
  • Home
  • REF-UL's Mission and Faith Statements
    • Our Mission Statement
    • Our Statement of Faith
  • Access and Usage
    • How do I create playlists or favorites?
    • How can I see my listening history?
    • Do I have access to unlimited listening?
    • How many audiobooks can I listen to per month?
    • How many books I can download?
    • How do I adjust the playback speed?
  • Content & Catalog
    • How does REF-UL choose content?
    • Is REF-UL a Christian website?
    • How often do you add new titles?
    • Can I browse by genre, author, or narrator?
    • Flagging content
    • Do you have books in languages other than English?
    • Are there exclusive or original audiobooks on REF-UL?
  • Account and Subscription
    • How do I create an account?
    • How do I update my payment information?
    • Can I cancel any time?
    • Can I pause my subscription instead of canceling?
    • What happens to my account if I cancel my subscription?
    • How do I cancel my subscription?
  • Technical and App Support
    • Which devices are supported?
    • I'm having trouble logging in!
    • How do I fix audio quality or volume issues?
  • Privacy and Security
    • What does REF-UL do with my personal information?
    • Does REF-UL track my listening?
    • Is my payment information secure?
  • International & Multi-User Questions
    • Do you offer student or family plans?
    • Is REF-UL available in my country?
  • Community and Feedback
    • Can I rate and review audiobooks?
    • How can I contact customer support?

International & Multi-User Questions

For FAQs regarding international/multi-user accounts, click here!

Articles in this collection

  • Do you offer student or family plans?

    Yes! The family plan is a great option because it allows you to enjoy your own personalized listening experience and create separate accounts for other members of your family. You can even “load” content into those accounts yourself. For more informa

  • Is REF-UL available in my country?

    At the moment, REF-UL is focused on serving listeners in North America.Some users with a U.S. credit card may still be able to access the service from other regions; however, we don’t currently test or monitor performance or availability outside Nort

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