REF-UL Customer Support
  • Home
  • REF-UL's Mission and Faith Statements
    • Our Mission Statement
    • Our Statement of Faith
  • Access and Usage
    • How do I create playlists or favorites?
    • How can I see my listening history?
    • Do I have access to unlimited listening?
    • How many audiobooks can I listen to per month?
    • How do I download audiobooks for offline listening?
    • How many books I can download?
    • How do I adjust the playback speed?
  • Content & Catalog
    • How does REF-UL choose content?
    • Is REF-UL a Christian website?
    • How often do you add new titles?
    • Can I browse by genre, author, or narrator?
    • Flagging content
    • Do you have books in languages other than English?
    • Are there exclusive or original audiobooks on REF-UL?
  • Account and Subscription
    • How do I create an account?
    • How do I update my payment information?
    • Can I cancel any time?
    • Can I pause my subscription instead of canceling?
    • What happens to my account if I cancel my subscription?
    • How do I cancel my subscription?
  • Technical and App Support
    • Which devices are supported?
    • I'm having trouble logging in!
    • How do I fix audio quality or volume issues?
    • My audiobook won’t play / keeps buffering!
    • Can I clear my app cache / reset its settings?
  • Privacy and Security
    • What does REF-UL do with my personal information?
    • Does REF-UL track my listening?
    • Is my payment information secure?
    • How can I delete my account permanently?
  • International & Multi-User Questions
    • Do you offer student or family plans?
    • Can I share my subscription with family?
    • Is REF-UL available in my country?
  • Community and Feedback
    • Can I rate and review audiobooks?
    • Where can I give feedback / suggest new features?
    • How can I contact customer support?

Community and Feedback

To leave feedback and tap into the REF-UL community, click here!

Articles in this collection

  • Can I rate and review audiobooks?

    We don’t currently offer the ability to review audiobooks—but it’s definitely on our radar!As our community grows, audiobook reviews will become even more valuable, and we’re excited to explore adding this feature in the future. Stay tuned!

  • Where can I give feedback / suggest new features?

    We currently don't have a dedicated space for customer feedback and suggestions on our website, but please feel free to leave our app a review on either the Google Play Store or the iOS App Store. If you have more personal suggestions and/or...

  • How can I contact customer support?

    If you are unable to find the answer to your question or concern in our knowledge base of FAQs, feel free to contact us directly at support@ref-ul.com.

Generated by FernandThe modern support tool for SaaS