REF-UL Customer Support
  • Home
  • REF-UL's Mission and Faith Statements
    • Our Mission Statement
    • Our Statement of Faith
  • Access and Usage
    • How do I create playlists or favorites?
    • How can I see my listening history?
    • Do I have access to unlimited listening?
    • How many audiobooks can I listen to per month?
    • How many books I can download?
    • How do I adjust the playback speed?
  • Content & Catalog
    • How does REF-UL choose content?
    • Is REF-UL a Christian website?
    • How often do you add new titles?
    • Can I browse by genre, author, or narrator?
    • Flagging content
    • Do you have books in languages other than English?
    • Are there exclusive or original audiobooks on REF-UL?
  • Account and Subscription
    • How do I create an account?
    • How do I update my payment information?
    • Can I cancel any time?
    • Can I pause my subscription instead of canceling?
    • What happens to my account if I cancel my subscription?
    • How do I cancel my subscription?
  • Technical and App Support
    • Which devices are supported?
    • I'm having trouble logging in!
    • How do I fix audio quality or volume issues?
  • Privacy and Security
    • What does REF-UL do with my personal information?
    • Does REF-UL track my listening?
    • Is my payment information secure?
  • International & Multi-User Questions
    • Do you offer student or family plans?
    • Is REF-UL available in my country?
  • Community and Feedback
    • Can I rate and review audiobooks?
    • How can I contact customer support?

Community and Feedback

To leave feedback and tap into the REF-UL community, click here!

Articles in this collection

  • Can I rate and review audiobooks?

    We don’t currently offer the ability to review audiobooks—but it’s definitely on our radar!As our community grows, audiobook reviews will become even more valuable, and we’re excited to explore adding this feature in the future. Stay tuned!

  • How can I contact customer support?

    If you are unable to find the answer to your question or concern in our knowledge base of FAQs, feel free to contact us directly at support@ref-ul.com.

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