REF-UL Customer Support
  • Home
  • REF-UL's Mission and Faith Statements
    • Our Mission Statement
    • Our Statement of Faith
  • Access and Usage
    • How do I create playlists or favorites?
    • How can I see my listening history?
    • Do I have access to unlimited listening?
    • How many audiobooks can I listen to per month?
    • How many books I can download?
    • How do I adjust the playback speed?
  • Content & Catalog
    • How does REF-UL choose content?
    • Is REF-UL a Christian website?
    • How often do you add new titles?
    • Can I browse by genre, author, or narrator?
    • Flagging content
    • Do you have books in languages other than English?
    • Are there exclusive or original audiobooks on REF-UL?
  • Account and Subscription
    • How do I create an account?
    • How do I update my payment information?
    • Can I cancel any time?
    • Can I pause my subscription instead of canceling?
    • What happens to my account if I cancel my subscription?
    • How do I cancel my subscription?
  • Technical and App Support
    • Which devices are supported?
    • I'm having trouble logging in!
    • How do I fix audio quality or volume issues?
  • Privacy and Security
    • What does REF-UL do with my personal information?
    • Does REF-UL track my listening?
    • Is my payment information secure?
  • International & Multi-User Questions
    • Do you offer student or family plans?
    • Is REF-UL available in my country?
  • Community and Feedback
    • Can I rate and review audiobooks?
    • How can I contact customer support?

Privacy and Security

To find out more about your privacy/security, click here!

Articles in this collection

  • What does REF-UL do with my personal information?

    We're glad you asked! We take your privacy seriously. REF-UL does not harvest or sell your personal information. We only use your data to provide and improve the REF-UL service.Your first name may be used when we reach out to you, and we may look at

  • Does REF-UL track my listening?

    REF-UL does track aggregated listening data to help us understand what our users enjoy most. This allows us to highlight popular titles and recommend content that better matches your interests.We never share or sell this information. It’s only used i

  • Is my payment information secure?

    REF-UL does not store that data locally. All payment information is securely handled by a trusted third-party provider that meets strict compliance standards to protect your information.

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