Technical and App Support

Supporting older devices can be challenging for a company of our size. While almost all devices can access books, download them, and play them without issues, older devices run our app very slowly and often crash when executing search and browse...

Getting locked out of your account can be frustrating, but our “Forgot Password?” button makes things easy for you!View the video below for instructions to recover your email and reset your password:

You’ve stumbled onto a tricky one! Audio quality isn’t always something REF-UL can directly control. Our catalog includes audiobooks from a wide range of content creators, including publishers of all sizes, ministries, and authors. Some of these...

This can be a frustrating issue, and unfortunately there’s no easy fix in REF-UL itself. If a chapter continues to buffer or won’t play, check your connection to wifi or mobile data service, as that is the most likely reason for audio not to...

Clearing your app cache can be necessary to free up device storage or undo unwanted settings. While this cannot be done from the app itself, it's easy to do from your device's settings, and there are a few options for this:Option 1: Offload the App...